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Problem Solving for ITIL® - Course Book product photo Front View EL

Systematic problem solving applies to all IT disciplines and brings all the skills of different disciples together with a standard process and language to resolve incidents and avoid “trial and error” attempts. The KEPNERandFOURIE® methodology shared during this course goes hand in hand with Incident and Problem Management. This course will enable you to utilize the KEPNERandFOURIE® methodology effectively. The methodology will enable you to find the correct starting point for investigation, identify the core issues in problem situations, determine the actual cause of an incident, and deliver the right solutions. The course will introduce you to a series of situation-specific ‘can’ critical questions that will help you generate mutually agreed solutions for everyday and unique IT problem situations.

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Trainer Requirements

Product Type: Courseware
Level: Foundation
Language: English (en-US)
Delivery Format: Printed

Delivery Information

Delivered as printed materials. On checkout, you’ll be asked to choose from three delivery methods: economic (2 - 6 days), standard ( 2- 4 days) and express (1 - 3 days) with the costs indication. Once the items have been printed and shipped, you will receive a notification by email.

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Problem Solving for ITIL® - Course Book

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