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ITIL v3 Service Design (SD) - ITpreneurs Pro - Blended - Course Book product photo Front View EL

This ITIL Service Design Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Design phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Design and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.

About the Seller


Trainer Requirements

ITIL® is a (registered) Trademark of AXELOS Limited. All rights reserved.

Product Type: Courseware
Level: Professional
Duration: 1.5 Days
Prerequisites: Candidates for this Course must:
  • Hold an ITIL Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL, e.g.: earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this Course)
  • There is no minimum mandatory Requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
  • It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
  • It is recommended that participants should complete at least 21 hours of personal study by reviewing the syllabus and the associated areas of the ITIL Service Management Practice core guidance, in particular the Service Design publication in preparation for the examination. The syllabus can be downloaded from:
  • http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx

Language: English (en-US)
Delivery Format: eBook

Delivery Information

Delivered as a voucher. You can access the vouchers and assign them from Active Vouchers on myLeapest or you can use Classes function to assign the vouchers to a group of learners.

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Course Description :

This ITIL Service Design Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Service Design phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Design and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions to apply this knowledge in Practice.


Course Outline :

  • Introduction
  • Service Design Principles
  • Service Design Processes
  • Service Design Technology Related Activities
  • Organizing for Service Design
  • Consideration of Technology
  • Implementation and improvement of Service Design

Target Audience :

The Service Design Lifecycle Course will be of interest to:

  • Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications.
  • Individuals who require a deeper understanding of the ITIL Service Design stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service Management within an organization
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
  • IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, Processes, functions and activities involved.
  • A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the Management, coordination and integration of design activities within the Service Lifecycle.

Learning Objectives :

  • Understanding Service Management as a Practice and Service Design Principles, purpose and objective
  • Understanding how all Service Design Processes interact with other Service Lifecycle Processes
  • The sub-Processes, activities, methods and functions used in each of the Service Design Processes
  • The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
  • How to measure Service Design performance
  • Understanding technology and implementation Requirements in support of Service Design
  • The challenges, critical success factors and Risks related with Service Design

Course Agenda :

eLearning
6-hours of self paced instructor supported eLearning

Day 1

  • Introduction
  • Service Design Principles
  • Lunch
  • Service Design Processes
  • Homework

Day 2

  • Service Design Technology Related Activities
  • Organizing for Service Design
  • Lunch
  • Consideration of Technology
  • Implementation and improvement of Service Design
  • eLearning
  • 2-hours of self paced instructor supported eLearning

ITIL v3 Service Design (SD) - ITpreneurs Pro - Blended - Course Book

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