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This exciting and dynamic 3-day Course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practice, this Course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training Courses. The PREMIUM version of this Course includes supplemental training material.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

About the Seller

ITIL® is de facto best practice for IT Service Management and it is owned by AXELOS. Under the AXELOS accreditation scheme, ITpreneurs is an Accredited Training Organization (ATO) accredited by PEOPLECERT which is an Exam Institute. This means that ITpreneurs meets all of the criteria required under the scheme and is audited regularly to ensure compliance.


ITpreneurs is an Accredited Training Organization for all AXELOS best practice frameworks with PEOPLECERT; an Approved Examination organization for all AXELOS best practice frameworks with PEOPLECERT; and an Appointed Courseware Provider for PRINCE2 Agile and RESILIA.

Trainer Requirements

The below criteria apply to all ITIL trainers:

  • Hold the current ITIL Foundation Certificate
  • Hold the AXELOS certification in the subject they intend to train
  • Have a minimum of 3 years practical experience in the subject
  • Have a minimum of 10 days classroom-based training (either as "lead trainer" or "under instruction")
  • Demonstrate the ability to manage, run and deliver training courses

The below criteria apply for ITIL Foundation trainers only:

  • Although not mandatory to deliver this training course, the ITIL Expert Qualification is recommended.
  • Hold a minimum of an additional 6 credits from ITIL Intermediate and/or ITIL Practitioner.

ITIL® is a (registered) Trademark of AXELOS Limited. All rights reserved.

Level: Foundation
Duration: 3 days
Prerequisites: None, although a familiarity with IT service delivery will be beneficial.
Language: English (en-US)
Delivery Format: eBook

Delivery Information

Delivered as a voucher. You can access the vouchers and assign them from Active Vouchers on myLeapest or you can use Classes function to assign the vouchers to a group of learners.

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Course Description :

This exciting and dynamic 3-day Course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practice, this Course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training Courses. The PREMIUM version of this Course includes supplemental training material.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.


Course Outline :

  • Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation
  • Course Evaluation
  • Exam

Target Audience :

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.


Learning Objectives :

  • Identify the key Principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management Processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and Definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

Course Agenda :

Day 1

  • Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Lunch
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Homework (review of day’s material)

Day 2

  • Service Design
  • Service Transition
  • Service Transition
  • Service Operation
  • Service Operation
  • Homework (review of day’s material)

Day 3

  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation
  • Course Evaluation
  • Exam

ITIL Foundation Premium - Course Book

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