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ITIL® Foundation - Hands-On+ Program product photo Front View L

Participants in a “standard’ ITIL Foundation training are mainly trained and tested in terms of knowledge, but the application of ITIL in a true service organization also requires intrinsic motivation and skills such as Process awareness, Process-based working, cooperation and customer-oriented working. This is why ITpreneurs and Simagine are offering a Hands-on ITIL Foundation training. Participants are trained and certified in ITIL-Foundation knowledge and in 4 complementary competencies in a uniquely integrated program. The program consists of a classroom workshop (8 hours) with the business simulation Control-IT in combination with an integrated online Learning environment. The average time needed for the online Learning environment is about 16 hours.

About the Seller

ITpreneurs offers a unique proposition to training and consulting companies that enable these organizations to deliver business simulations and related training courses internally, or to their customers. ITpreneurs licenses the simulations as well as provides instructors.


ITpreneurs is an accredited provider for all Simagine simulations.

Trainer Requirements

In order to become a registered trainer, a candidate trainer needs to complete the Train the Trainer program for Simulation Trainer.

We can prepare your instructors to deliver Simagine simulations. We provide a comprehensive virtual Train The Trainer (TTT) program from foundation to master level. 

Level 1: Simagine Apprentice

Open to anyone with an interest in Simulations.
Conduct intake interviews, position and sell business simulations.

  • Virtual training
  • Exam

Level 2: Simagine Trainer

To run basic programs with Ease-it, Control IT and Bridge-it.
Independently facilitate business simulations.

  • 2h virtual TTT
  • Exam + 1h virtual assessment
  • 1st delivery coaching for new trainers

Level 3: Simagine Expert Trainer

To run 'Hands-On' programs and demos.
Experienced in facilitating one or multiple simulations.

  • 2x2 hours virtual TTT
  • Exam + virtual assessment

Level 4: Simagine Master Trainer

To train others.
Registered Trainer who may deliver TTT programs.

  • assessment: 1 day live TTT

ITIL® is a (registered) Trademark of AXELOS Limited. All rights reserved.

Product Type: Courseware
Level: Foundation
Duration: 1 day
Language: English (en-US)
Delivery Format: Online License

Delivery Information

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Course Description :

Participants in a “standard’ ITIL Foundation training are mainly trained and tested in terms of knowledge, but the application of ITIL in a true service organization also requires intrinsic motivation and skills such as Process awareness, Process-based working, cooperation and customer-oriented working. This is why ITpreneurs and Simagine are offering a Hands-on ITIL Foundation training. Participants are trained and certified in ITIL-Foundation knowledge and in 4 complementary competencies in a uniquely integrated program. The program consists of a classroom workshop (8 hours) with the business simulation Control-IT in combination with an integrated online Learning environment. The average time needed for the online Learning environment is about 16 hours.


Target Audience :

IT professional, business manager or business Process owner in an organization that operates according to ITIL. After gaining the certificate, learners will understand how the ITIL exam program contributes to raising the quality of IT Service Management. When learners obtain the Hands-on ITIL Foundation certificate he/she will demonstrate possession of skills to apply ITIL in Practice. The leaner'srole and qualities are important for better (team)achievements.


Learning Objectives :

  • The participant will have learned the ITIL-terminology, -structure and -basic concepts (Knowledge).
  • The participant is familiar with the various Service Management Processes and understands how they are related (Process awareness).
  • The participant is capable of recognising roles, targets and responsibilities, and can take action accordingly (Process-based working).
  • The participant appreciates collaboration and is able to adapt at times in order to be more effective and efficient as a team (Cooperation).
  • The participant understands that his or her work is oriented towards the creation of value for customers (Customer-oriented working).

Course Agenda :

  • Blended Course
  • Preparation Workshop (online)
  • Workshop simulation (classroom)
  • Summary workshop and deepen Knowledge(online)
  • Knowledge test (online)
  • cases(online)
  • Competency test (online)
  • memo trainer(online)
  • mock exam(online)
  • Foundation exam (online)
  • Final Assesment and evolution reporting

ITIL® Foundation - Hands-On+ Program

0002002100
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