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ITIL® Foundation - Course Book (Blended) - Course Book product photo Front View EL

The blended ITIL Foundation training, fully updated to ITIL2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The Course includes an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practices. Blended ITIL Foundation training is a powerful solution that combines the flexibility of eLearning with traditional classroom coaching for a superior Learning experience. In preparing learners for the ITIL Foundation certification, learners start with upfront prep time via self-paced eLearning, covering the theoretical concepts. This is followed by instructor-led classroom coaching (either in a physical or a virtual setting), allowing the participants to engage with the instructor and other learners and review the concepts they previously learned alone. Fewer days spent in classroom translates to reduced out-of-office training costs and lost employee hours. Learners are well positioned to successfully complete the associated exam, required for entry into the future ITIL Intermediate training Courses.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

About the Seller

ITIL® is de facto best practice for IT Service Management and it is owned by AXELOS. Under the AXELOS accreditation scheme, ITpreneurs is an Accredited Training Organization (ATO) accredited by PEOPLECERT which is an Exam Institute. This means that ITpreneurs meets all of the criteria required under the scheme and is audited regularly to ensure compliance.


ITpreneurs is an Accredited Training Organization for all AXELOS best practice frameworks with PEOPLECERT; an Approved Examination organization for all AXELOS best practice frameworks with PEOPLECERT; and an Appointed Courseware Provider for PRINCE2 Agile and RESILIA.

Trainer Requirements

The below criteria apply to all ITIL trainers:

  • Hold the current ITIL Foundation Certificate
  • Hold the AXELOS certification in the subject they intend to train
  • Have a minimum of 3 years practical experience in the subject
  • Have a minimum of 10 days classroom-based training (either as "lead trainer" or "under instruction")
  • Demonstrate the ability to manage, run and deliver training courses

The below criteria apply for ITIL Foundation trainers only:

  • Although not mandatory to deliver this training course, the ITIL Expert Qualification is recommended.
  • Hold a minimum of an additional 6 credits from ITIL Intermediate and/or ITIL Practitioner.

ITIL® is a (registered) Trademark of AXELOS Limited. All rights reserved.

Product Type: Courseware
Level: Foundation
Duration: 1 day
Prerequisites: None, although a familiarity with IT service delivery will be beneficial.
Language: English (en-US)
Delivery Format: eBook

Delivery Information

Delivered as a voucher. You can access the vouchers and assign them from Active Vouchers on myLeapest or you can use Classes function to assign the vouchers to a group of learners.

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Course Description :

The blended ITIL Foundation training, fully updated to ITIL2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The Course includes an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practices. Blended ITIL Foundation training is a powerful solution that combines the flexibility of eLearning with traditional classroom coaching for a superior Learning experience. In preparing learners for the ITIL Foundation certification, learners start with upfront prep time via self-paced eLearning, covering the theoretical concepts. This is followed by instructor-led classroom coaching (either in a physical or a virtual setting), allowing the participants to engage with the instructor and other learners and review the concepts they previously learned alone. Fewer days spent in classroom translates to reduced out-of-office training costs and lost employee hours. Learners are well positioned to successfully complete the associated exam, required for entry into the future ITIL Intermediate training Courses.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.


Course Outline :

  • Opening & Introduction
  • Review Service Strategy
  • Review Service Design
  • Review Service Transition
  • Review Service Operation
  • Review Continual Service Improvement
  • Exam Preparation
  • Exam

Target Audience :

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.


Learning Objectives :

  • Key Principles and concepts of IT Service Management.
  • Benefits of implementing ITIL in an organization.
  • Service Management Processes and how they map to the Service Lifecycle.
  • Basic concepts and Definitions related to the Service Lifecycle.
  • Activities and roles involved with the Service Lifecycle.
  • Relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

Course Agenda :

  • Opening & Introduction
  • Review Service Strategy
  • Review Service Design
  • Review Service Transition
  • Lunch
  • Review Service Operation
  • Review Continual Service Improvement
  • Exam Preparation
  • Exam

ITIL® Foundation - Course Book (Blended) - Course Book

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