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ITIL® - Continual Service Improvement (CSI) - Course Book (Blended) product photo Front View L

This blended training Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to CSI and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in Practice.

About the Seller

ITIL® is de facto best practice for IT Service Management and it is owned by AXELOS. Under the AXELOS accreditation scheme, ITpreneurs is an Accredited Training Organization (ATO) accredited by PEOPLECERT which is an Exam Institute. This means that ITpreneurs meets all of the criteria required under the scheme and is audited regularly to ensure compliance.


ITpreneurs is an Accredited Training Organization for all AXELOS best practice frameworks with PEOPLECERT; an Approved Examination organization for all AXELOS best practice frameworks with PEOPLECERT; and an Appointed Courseware Provider for PRINCE2 Agile and RESILIA.

Trainer Requirements

The below criteria apply to all ITIL trainers:

  • Hold the current ITIL Foundation Certificate
  • Hold the AXELOS certification in the subject they intend to train
  • Have a minimum of 3 years practical experience in the subject
  • Have a minimum of 10 days classroom-based training (either as "lead trainer" or "under instruction")
  • Demonstrate the ability to manage, run and deliver training courses
  • Follow a Train the Trainer session. The cost for Train the Trainer session will be charged.

The below criteria apply to ITIL Intermediate trainers only:

  • Hold the ITIL Expert Certificate
  • Hold the AXELOS certification in the subject they intend to train

The below criteria apply to ITIL Practitioner Trainers:

  • Hold either the ITIL Expert certificate or hold a minimum of 12 total credits in the ITIL examination program:
  • 2 Credits from ITIL Foundation
  • 3 Credits from ITIL Practitioner
  • 7 additional credits from the ITIL certification program

ITIL® is a (registered) Trademark of AXELOS Limited. All rights reserved.

Product Type: Courseware
Level: Professional
Duration: 1.5 days
Prerequisites: Candidates for this Course must:
  • Hold an ITIL Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL, e.g., earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this Course.
  • There is no minimum mandatory Requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable.
  • It is recommended that participants are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification, in particular the CSI publication.
  • It is recommended that participants should complete at least 21 hours of personal study by reviewing the syllabus and the associated areas of the ITIL Service Management Practice core guidance, in particular the CSI publication in preparation for the examination. The syllabus can be downloaded from: http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx

Language: English (en-US)
Delivery Format: eBook

Delivery Information

Delivered as a voucher. You can access the vouchers and assign them from Active Vouchers on myLeapest or you can use Classes function to assign the vouchers to a group of learners.

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Course Description :

This blended training Course immerses participants in the overall concepts, Processes, Policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to Learning the core disciplines of the ITIL Best Practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of Learning methods that provides them with the most effective way to build their ITIL knowledge with respect to CSI and learn to apply this knowledge in real life. Participants can complete eLearning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in Practice.


Course Outline :

  • Introduction
  • CSI Principles
  • CSI Process
  • CSI Methods and Techniques
  • Organization for CSI
  • Technology considerations
  • Implementation of CSI
  • Critical Success Factors and Risks

Target Audience :

The CSI Lifecycle Course will be of interest to:

  • Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications.
  • Individuals who require a deeper understanding of the ITIL CSI stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service Management within an organization
  • IT professionals working within or about to enter a CSI environment and requiring an understanding of the concepts, Processes, functions and activities involved.
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
  • A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Learning Objectives :

  • Understanding Service Management as a Practice and CSI Principles, purpose and objective
  • Understanding how all CSI Processes interact with other Service Lifecycle Processes
  • The sub-Processes, activities, methods and functions used in each of the CSI Processes
  • The roles and responsibilities within CSI and the activities and functions to achieve operational excellence
  • How to measure CSI performance
  • Understanding technology and implementation Requirements in support of CSI
  • The challenges, critical success factors and Risks related with CSI

Course Agenda :

Day 1

  • Introduction
  • CSI Principles
  • CSI Process
  • Lunch
  • CSI Process
  • CSI Methods and Techniques
  • Homework

Day 2

  • CSI Methods and Techniques
  • Organization for CSI
  • Technology considerations
  • Implementation of CSI
  • Lunch
  • Critical Success Factors and Risks

ITIL® - Continual Service Improvement (CSI) - Course Book (Blended)

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