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ITIL v3 Release, Control and Validation (RCV) - ITpreneurs Pro - Blended - Course Book product photo Front View EL

Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods.

This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment.

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Trainer Requirements

ITIL® is a (registered) Trademark of AXELOS Limited. All rights reserved.

Product Type: Courseware
Level: Professional
Duration: 2.5 Days
Prerequisites: Candidates for this Course must:
  • Hold an ITIL Foundation certificate (holders of Foundation certificate from an earlier version of ITIL , e.g.: earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this Course)
  • There is no minimum mandatory Requirement but 2 to 4 years’ professional experience working in IT Service Management is highly desirable.
  • It is also strongly recommended that candidates:
  • Demonstrate familiarity with IT terminology and understand the context of Release, Control, and Validation Management in their own business environment.
  • Have some experience working in a Service Management capacity within a service provider environment, with responsibility relating to at least one of the following Service Management Processes:
  • Change Management, Release Management, Configuration Management, Service Evaluation and Quality Assurance, Knowledge Management, and Service Validation and Testing
  • It is recommended that learners should complete at least 12 hours of personal study by reviewing the syllabus and the ITIL Service Lifecycle core publications, particularly the Service Transition and Service Operation books, in advance of attending training for the certification. The syllabus can be downloaded from: http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx

Language: Spanish (Latam)
Delivery Format: Print License

Delivery Information

Delivered as a license. The appointed employee from your account organization will be able to assign a print license to person responsible for the print. We recommend to use professional print shops as the materials are of high volume and might be too demanding for a standard office printer. Together with the print license, the person will receive instructions on how to install and use the software required to access the locked files. Note: Leapest uses the Locklizard for file protection. In order to open the protected files you need to install a Safeguard Security Viewer. Instructions on how to do that will be provided in the email. The files are given in PDC format and can only be printed directly. It is not possible to print to PDF. Each license allows for the exact number of prints as your order. The file needs to be printed at once. After the file was sent to print you cannot access it anymore, as the license was used.

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Course Description :

Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods.

This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment.


Course Outline :

  • Course Introduction
  • Introductions
  • Course Introduction
  • Course Learning Objectives
  • Unique Nature of the Course
  • Course Qualification Scheme
  • Service Transition
  • Purpose and Objectives of Service Transition
  • Scope of Service Transition
  • Business Value of Service Transition
  • Processes Within Service Transition
  • Aspects of Developing Effective Service Transition Strategy
  • Initiatives for Preparation of Service Transition
  • Planning and Coordinating Service Transition Activities
  • Providing Transition Process Support
  • Generic Roles Involved in Service Transition
  • Change Management
  • Purpose and Objectives
  • Scope of the Process
  • Business Value of the Process
  • Policies, Designs, and Planning Considerations
  • Types of Change Requests
  • Role of Change Models, Change Proposals, and Standard Changes
  • Remediation Planning
  • Main Activities, Methods, Techniques, and Relationship with RCV
  • Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • Information Management
  • Process Measurement
  • Challenges and Risks
  • Operational Activities of Change Management During the Service Operation Lifecycle Stage
  • Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
  • Service Asset and Configuration Management
  • Purpose and Objectives
  • Scope of the Process
  • Business Value of the Process
  • Policies, Designs, and Planning Considerations
  • Main Activities, Methods, Techniques, and Relationship with RCV
  • Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • Information Management
  • Process Measurement
  • Challenges and Risks
  • SACM Activities Performed on a Daily Basis by Service Operation
  • SACM Roles
  • Release and Deployment Management
  • Purpose and Objectives
  • Scope of the Process
  • Business Value of the Process
  • Policies, Designs, and Planning Considerations
  • Phases of Release and Deployment Management
  • Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • Information Management
  • Process Measurement
  • Challenges and Risks
  • Release and Deployment Management Activities and Service Operation
  • Release and Deployment Management Roles
  • Service Validation and Testing
  • Purpose and Objectives
  • Scope of the Process
  • Business Value of the Process
  • Policies, Designs, and Planning Considerations
  • Main Activities, Methods, Techniques, and Relationship with RCV
  • Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • Information Management
  • Process Measurement
  • Challenges and Risks
  • Service Validation and Testing Management Roles
  • Request Fulfillment
  • Purpose and Objectives
  • Scope of the Process
  • Business Value of the Process
  • Policies, Designs, and Planning Considerations
  • Main Activities, Methods, Techniques, and Relationship with RCV
  • Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • Information Management
  • Process Measurement
  • Challenges and Risks
  • Request Fulfillment Roles
  • Change Evaluation
  • Purpose and Objectives
  • Scope of the Process
  • Business Value of the Process
  • Policies, Designs, and Planning Considerations
  • Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • Information Management
  • Process Measurement
  • Challenges and Risks
  • Change Evaluation Roles
  • Knowledge Management
  • Purpose and Objectives
  • Scope of the Process
  • Business Value of the Process
  • Policies, Designs, and Planning Considerations
  • Triggers, Inputs, Outputs, and Interfaces with Other Processes
  • Information Management
  • Process Measurement
  • Challenges and Risks
  • Knowledge Management Activities and CSI
  • Knowledge Management Roles
  • Technology and Implementation Management
  • Generic Requirements of Technology
  • Evaluation Criteria for Service Management Tools
  • RCV Practices for Process Implementation
  • Challenges, CSFs, and Risks
  • Planning and Implementing Service Management Technologies
  • Technology Considerations
  • Exam Preparation Guide

Target Audience :

The Release, Control, and Validation Capability Course will be of interest to:

  • Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications.
  • Individuals and/or operational staff who require a comprehensive, practical under tanding of the Release, Control, and Validation Processes and how these may be used to enhance the quality of IT service support within an organization. For example, operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation, and Knowledge Management.
  • IT professionals involved in IT Service Management implementation and improvment programs.
  • Typical roles, including (but not restricted to) IT professionals, IT/business mangers, and IT/business Process owners, and IT practitioners.

Learning Objectives :

  • Understanding Service Management as a Practice and the Principles, purposes, and Objectives of Service Transition.
  • Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes.
  • Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation Processes.
  • Knowing how to apply Release, Control, and Validation Processes, activities, and functions to achieve operational excellence.
  • Measuring Release, Control, and Validation performance.
  • Understanding the importance of IT security and how it supports Release, Control, and Validation.
  • Understanding technology and implementation Requirements in support of Release, Control, and Validation
  • Comprehending the challenges, Critical Success Factors, and Risks related to Release, Control, and Validation.

Course Agenda :

eLearning

6 hours of self-paced, instructor-supported eLearning

Day 1

  • Service Management
  • Change Management
  • Lunch
  • Change Management
  • Homework

Day 2

  • Service Asset and Configuration Management
  • Lunch
  • Release & Deployment Management
  • Service Validation and Testing
  • Homework

Day 3

  • Request Fulfillment
  • Service Evaluation
  • Knowledge Management
  • Lunch
  • Knowledge Management
  • Technology and Implementation Considerations
  • Homework

Day 4

  • 4 hours of self-paced, instructor-supported eLearning

ITIL v3 Release, Control and Validation (RCV) - ITpreneurs Pro - Blended - Course Book

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