We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy.

Please sign in to see the pricing and purchase.
 
ITIL v3 Foundation - ITpreneurs Pro - Course Book product photo Front View EL

This exciting and dynamic 3-day Course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practice, this Course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training Courses.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

About the Seller


Trainer Requirements

ITIL® is a (registered) Trademark of AXELOS Limited. All rights reserved.

Product Type: Courseware
Level: Foundation
Duration: 3 Days
Prerequisites: None, although a familiarity with IT service delivery will be beneficial.
Language: Spanish (Latam)
Delivery Format: Printed

Delivery Information

Delivered as printed materials. On checkout, you’ll be asked to choose from three delivery methods: economic (2 - 6 days), standard ( 2- 4 days) and express (1 - 3 days) with the costs indication. Once the items have been printed and shipped, you will receive a notification by email.

Product Content

This product contains the following items. Upon purchasing, you will get access to all available version prior to the latest version.

Course Description :

This exciting and dynamic 3-day Course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practice, this Course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training Courses.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.


Course Outline :

Module1: Course Introduction

  • Student and Instructor Introductions
  • The Service Lifecycle
  • Course Learning Objectives
  • Course Agenda
  • ITIL Qualification Scheme
  • The Royal Chao Phraya Hotel
  • Case Study

Module2: Service Management as a Practice

  • ModuleLearning Objectives
  • Topics Covered in this Module
  • Best Practices in the Public Domain
  • ITIL as a Good Practice
  • Concept of Service
  • Concept of Service Management
  • Processes and Functions
  • The RACI Model
  • Roles and Responsibilities
  • ModuleSummary

Module3: Service Lifecycle

  • ModuleLearning Objectives
  • Topics Covered in this Module
  • The Service Lifecycle
  • Basic Concepts of Service Strategy
  • Basic Concepts of Service Design
  • Basic Concepts of Service Transition
  • Basic Concepts of Service Operation
  • Basic Concepts of Continual Service Improvement
  • Exercise — The New Swimming Pool
  • ModuleSummary

Module4: Service Strategy

  • ModuleLearning Objectives
  • Service Strategy in the Lifecycle
  • Topics Covered in this Module
  • Basic Concepts of Service Strategy
  • Principles and Models of Service Strategy
  • Processes of Service Strategy
  • ModuleSummary
  • End of ModuleQuiz

Module5: Service Design

  • ModuleLearning Objectives
  • Service Design in the Lifecycle
  • Topics Covered in this Module
  • Basic Concept of Service Design
  • Principles and Models of Service Design
  • Processes of Service Design
  • Exercise — Crossword
  • ModuleSummary
  • End of ModuleQuiz

Module6: Service Transition

  • ModuleLearning Objectives
  • Service Transition in the Lifecycle
  • Topics Covered in this Module
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Transition Planning and Support
  • Knowledge Management
  • Exercise — Crossword
  • ModuleSummary
  • End of ModuleQuiz

Module7: Service Operation

  • ModuleLearning Objectives
  • Service Operation in the Lifecycle
  • Topics Covered in this Module
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Exercise — Complaint Handling and Service Recovery
  • ModuleSummary
  • End of ModuleQuiz

Module8: Continual Service Improvement

  • ModuleLearning Objectives
  • CSI in the Lifecycle
  • Topics Covered in this Module
  • Basic Concepts of CSI
  • Principles and Models of CSI
  • CSI - The Seven Step Improvement Process
  • ModuleSummary
  • End of ModuleQuiz

Module9: Technology and Architecture

  • ModuleLearning Objectives
  • Topics Covered in this Module
  • Service Automation
  • Competence and Skills for Service Management
  • Competence and Skills Framework
  • Training
  • ModuleSummary

  • Exam Preparation Guide
  • Mock Exam

Target Audience :

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators


Learning Objectives :

  • Comprehend Service Management as a Practice
  • Understand the Service Lifecycle
  • Know the generic concepts and Definitions
  • Understand the key Principles and models used behind selected Processes Identify the selected Processes
  • Understand the selected functions and roles
  • Comprehend the technology and architecture of the Service Lifecycle
  • Comprehend competence and training

Course Agenda :

Day 1

  • Course Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design

Day 2

  • Service Design
  • Service Transition
  • Service Operation

Day 3

  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation Guide
  • Course Evaluation
  • Exam (optional)

ITIL v3 Foundation - ITpreneurs Pro - Course Book

0000948350
(0) No ratings yet
Sold by: